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Frequently Asked Questions

Answers to Common Questions

Which payment methods do you accept?

We’ve got you covered! We accept the following payment methods:

  • VISA

  • Visa Debit

  • Maestro

  • Electron

  • Paypal

  • MasterCard

What is your return policy?

We accept returns within 14 days of receipt. Items must be in the original packaging, unused and undamaged. If 14 days or more have passed since your purchase, we cannot offer you a refund or an exchange.

When will I get my order?

Once your order has been placed you will receive an email confirmation from us. Delivery usually takes between 3-5 business days from despatch. Excludes bank holidays. Post and packaging fees are FREE for all orders over £45 with DPD/Royal Mail. Smaller orders under £45 will be charged at a fee of £1.99 with 48hrs Royal Mail tracked. Delivering to the UK.

 

For orders outside of the UK, please email customer services.

**Please be aware that there may be slight delays to the stated times below of Royal Mail deliveries due to industrial action and its associated effects on delivery services.**

Do you do student discount?

Unfortunately we do not offer student discount at the moment however, we do have frequent promotion offers. Subscribe to our mailing list so that you do not miss out on great discounts.

Still have questions? Drop us an email and we’ll be happy to help.

Our Mission: 

"To supply you with tools to aid your professional development"

KPNC

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