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Delivery & Returns

WHERE DO YOU DELIVER TO?

We deliver across mainland UK

WHAT ARE THE DELIVERY FEES?

Post and packaging fees are FREE for all orders over £45 with DPD/Royal Mail. Smaller orders under £45 will be charged at a fee of £1.99 with 48hrs Royal Mail tracked. 

 

For order requests outside of the UK, please email customer services.

WHEN WILL I GET MY ORDER?

Delivery to the UK usually takes 3-5 business days from despatch. Excludes bank holidays. Once your order has been placed you will receive an email confirmation from us.

**Please be aware that there may be slight delays to the stated times below of Royal Mail deliveries due to industrial action and its associated effects on delivery services.**

WHAT IS YOUR RETURNS POLICY?

  • Items must be returned within 14 days of receipt and in its original packaging

  • Items must be unused and not damaged 

  • Items must have all tags attached

HOW DO I REFUND MY ITEM?

Send an email to info@booksforhcp.com with your order number and the reason for your return. 

HOW MUCH DOES IT COST TO RETURN AN ITEM?

We're sorry, but we are unable to offer free returns for customers, returns must be made at your own cost. You must obtain proof of postage just in case your order gets lost on its way back to us. Please contact customer service If you would like to make a return.

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WHEN WILL I RECEIVE MY REFUND?

We aim to process all refunds within 7 working days from the date your parcel is delivered back to us.

KPNC

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